A little clarity goes a long way.

No. You can book a free consultation or therapy appointment directly.

Waypoint currently provides individual therapy to adults aged 18 and older. Couples, family, group, youth, and child therapy are not currently offered.

The free 15-minute consultation is a brief conversation about what is bringing you to therapy, what you are looking for, and any questions you have. It is also an opportunity for you and your therapist to decide whether working together feels like a good fit.

The first session focuses on getting to know you, understanding what has been happening, reviewing informed consent and privacy, and discussing what you would like from therapy. You do not need to prepare a complete history or share anything before you are ready.

Fit matters. You can discuss concerns openly, change the focus of the work, ask about other options or referrals when available, or choose to stop therapy at any time.

No. Many people begin with a general sense that something feels difficult, exhausting, or stuck. Therapy can help you understand what is happening and decide together where to begin.

We work with adult clients who are physically located in Alberta or Saskatchewan at the time of the session.

No. You must be physically located in Alberta or Saskatchewan at the time of each appointment. Please tell your therapist if you will be travelling so your session can be rescheduled when necessary.

You’ll receive a private link for a secure video appointment. You will need a reliable internet connection, a device with a camera and microphone, and a private space.

Standard individual therapy sessions are 50 minutes. Free consultations are 15 minutes.

Many people begin weekly or every two weeks. You and your therapist will decide together based on your needs, schedule, and budget.

Online therapy may be a good fit if you have a private space, reliable internet, and feel comfortable meeting by video. A free consultation can help you consider whether virtual care suits your needs and circumstances.

You and your therapist will agree on a backup plan before or at the beginning of therapy. Depending on the situation, the session may continue by another approved method or be rescheduled.

No. You do not need to be abstinent or committed to a particular recovery goal. Therapy can explore substance use without judgment and may support harm reduction, recovery, abstinence, relapse prevention, or greater clarity about what you want.

Yes. Waypoint offers support during pregnancy, postpartum, and the transition into parenthood. Therapy may address anxiety, isolation, identity changes, relationship strain, grief, difficult birth experiences, substance-use concerns, and adjustment to parenthood.

Yes. Waypoint offers direct billing to participating insurance plans when your coverage permits it. Coverage varies, so please confirm that Registered Social Worker services are included in your plan. View the complete list on the Fees & Insurance page.

You are responsible for any portion of the fee that is not covered by your plan. Coverage amounts, deductibles, and benefit-assignment rules are determined by your insurer.

Yes. You will receive a detailed receipt for any amount you pay, which you can retain for insurance, health spending, or tax records where applicable.

Please provide at least 24 hours’ notice to cancel or reschedule. Late cancellations and missed appointments may be charged the full session fee, except where circumstances make this unreasonable.

Privacy, the limits of confidentiality, electronic communication, record keeping, and the practical risks of virtual care are reviewed during informed consent. Clients are encouraged to join from a private space and use a secure personal device whenever possible.

Yes. At your request, Waypoint can provide documentation confirming that you attended therapy. This is limited to attendance confirmation and is not an assessment, medical opinion, disability determination, legal report, or recommendation for a third party.

Not at this time. Waypoint currently provides individual adult therapy and can confirm attendance when requested, but does not provide formal assessments, disability determinations, court reports, custody opinions, or forensic services.

Yes. Waypoint welcomes enquiries about contracted client services, reflective practice supervision and groups, team consultation, workshops, program development and evaluation, policy development, and other custom social work contracts. Reflective practice services are not clinical supervision.

Waypoint is not a crisis service. Call or text 988 for suicide crisis support, call 911 in an emergency, or go to your nearest emergency department.